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get help

Anyone can reach crisis point. 

We are here to help.

Foodbanks around the country provide emergency food during crisis situations such as redundancy, benefit delays or receiving an unexpected bill.

Crisis situations can occur for lots of different reasons and so we work closely with frontline professionals to identify individuals in need of help by using a voucher referral system.


In order to get an emergency food parcel, you will need to be issued a food voucher from one of our referral agency partners. Statutory agencies such as your GP, housing association or Citizens Advice can assess you for a food voucher and provide signposting for help towards your crisis.


North Lakes Foodbank Collection Point In

free foodbank referral helpline

If you are in financial crisis, you can get free and confidential advice from a trained Citizens Advice adviser by calling 08082082138 (open Monday to Friday, 9am-5pm).


Over the phone, they can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they are able to issue you with a voucher so you can get an emergency food parcel from the Foodbank.

North Lakes Foodbank Trolley

foodbank support

You can also contact the Foodbank so that we can point you in the direction of referral agencies who issue Foodbank vouchers.

Get in touch with us

You can get in contact with us via telephone or email

to find out which referral agency is most appropriate for your crisis. To receive a food voucher, you must engage with a referral agency and the support they offer.

visit a referral agency

Advice workers at our partner referral agencies will discuss your circumstances and crisis situation with you and may issue you a Foodbank voucher.

bring the voucher to us

Our Foodbanks offer a safe environment, where trained volunteers will provide a listening ear whilst your food parcel is prepared.

What is in a food parcel?

A parcel consists of nutritionally balanced, non-perishable tinned and dried foods, which provide at least three days of healthy, balanced meals for individuals and families.

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