get help

Anyone can reach crisis point. 

We're here to help.

Foodbanks around the country provide emergency food during crisis situations such as redundancy, benefit delays or receiving an unexpected bill.

Crisis situations can occur for lots of different reasons and so we work closely with frontline professionals to identify individuals in need of help by using a voucher referral system.


In order to get an emergency food parcel, you will need to be issued with a voucher either by calling the Citizen's Advice national helpline or contacting us so we can tell you which referral agencies we work with. See below for details.

North Lakes Foodbank Collection Point In

free foodbank referral helpline

If you are in financial crisis, you can get free & confidential advice from a trained Citizens Advice adviser by calling 08082082138 (open Monday to Friday, 9am-5pm).


Over the phone, they can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from the foodbank.

North Lakes Foodbank Trolley

foodbank support

You can also contact the foodbank first so that we can point you in the direction of referral agencies who issue foodbank vouchers.

Get in touch with us

Contact us either by telephone, email or drop into one of our centres and explain your situation. We will be able to tell you which referral agencies we work with and how you can get a voucher. 

visit a referral agency

You will discuss being issued with a foodbank voucher if appropriate.

bring the voucher to us

Our foodbanks offer a safe environment, where trained volunteers will provide a listening ear whilst your food parcel is prepared.

What’s in a food parcel?

A parcel consists of nutritionally balanced, non-perishable tinned and dried foods, which provide at least three days of healthy, balanced meals for individuals and families.