© 2019 North Lakes Foodbank   |   Part of the work of Cockermouth Christian Centre   |   Reg Charity no. 1067541

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Seeded by the Trussell Trust

policies

Privacy and Cookies Statement 

The North Lakes Foodbank is committed to protecting your privacy when you use our website. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our website. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to info@thefoodbank.org.uk

Your acceptance of these Privacy Statement terms

By using this site, you unconditionally agree to be bound by this Privacy Policy.

What Data Do We Collect and How Do We Use It?

The North Lakes Foodbank collects and processes information about you in order to:

(i) identify you each time you visit our website;
(ii) process forms submitted by you;
(iii) improve our Services and website;
(iv) carry out research on the demographics, interests and behaviour of all of our customers; and
(v) send you information we think you may find useful, with your permission, including information about new services.

 

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit/payment card number and expiration date. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, we may not be able to reply to a form that you submit).

Log Files/IP Addresses

When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non Personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Site from their sites. You cannot be identified from this information.

 

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. First party cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Third party cookies are added by scripts added to the website, examples include Facebook and YouTube. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

Cookies We Use and Why

Cookie Name

Purpose

More Information

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics
 

Cookie Name

Purpose

More Information

Facebook cookies are related to many functions including storing the language and country you are browsing from, involved with ‘Facebook Like’ buttons, and involved with security to ensure your Facebook login is not being misused. If you do not use Facebook then our website will not place these cookies on your device.

Facebook

Cookie Name

Purpose

More Information

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

YouTube

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

 

With Whom Is The Information Shared?

North Lakes Foodbank will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. North Lakes Foodbank may disclose aggregate statistics about our Web Site visitors in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information. North Lakes Foodbank may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Web Site, visitors to the Web Site and customers of our Services.

 

Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. North Lakes Foodbank is not responsible for the privacy policies or the content of such sites. We would only sell or rent your personal information to a third party either as part of a sale of the assets of North Lakes Foodbank, having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information About Products and Services

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time North Lakes Foodbank may send you details of our products and services which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at info@thefoodbank.org.uk

Security

The North Lakes Foodbank places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control.  For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.

 

Where Is The Information Stored?

We collect the information which you submit via our Web Site.  This is necessary in order to process the information and to send you any information you have requested.  We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and to receive our Services. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements. Your acceptance of this Privacy Policy shall be your consent permitting us to store or transfer data outside the EEA if it is necessary for us to do so.

 

Not all countries outside the EEA have data protection or privacy laws.  In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

 

Comments

Please e-mail any questions, concerns or comments you have about our Privacy Policy to info@thefoodbank.org.uk